Throughout this statement on our policies and terms, you will see the terms “GLRA India”, “we”, “our” and “us” – these terms refer here to GLRA India , with its registered office in Chennai , and the operator of this website. The terms “you”, “your” and “yours” in this statement refer to visitors and users of our website.

In general, you can browse our site without revealing any personal information. However, once you register or otherwise provide personal information, you are no longer anonymous to us. During the registration or donation processes, you may give us general identity information about yourself (e.g.: your name, mobile number, email address, residential address etc.). Additionally, as you browse the site, we may collect certain information about how you use the site regardless of any registration.

Some information is automatically received and sometimes collected from you when you visit our website. We receive and collect the name of the domain from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the device you are using, the browser software you use, your device’s operating system, the date and time you access our site, the geographic location from which you access our site and the Internet address of the web site from which you linked directly to our site.

This exercise helps us understand you better and aids us continually to learn, evolve and improve our content, to serve you better. The data is collected in an anonymous and aggregated manner (e.g.: the number of visitors to certain pages or the use of features as refer-a-friend, volunteer etc.). We use this information to monitor the usage of our site. All of the information we automatically capture provides us with the ability to enhance our customers’ search and user experience and to determine aggregate information about our user base and usage patterns.

“Cookies” are small files placed on your hard drive that assist us in providing our services. We use cookies to deliver customized visitor experiences and to analyze website user metrics. Most of the cookies that we use are “session cookies”, which means they are automatically deleted from your hard drive once you close your browser. You may encounter cookies or other data collection devices that are placed by third parties. We do not control the use of cookies by third parties.

We use this information to do internal research on our users’ demographics, interests, and behaviors to better understand and serve them. We also capture metrics on the number of visitors to our sites for use in server capacity needs.

We will strive to ensure that your personal information is adequately protected wherever it may be processed. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as financial information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the address bar of your browser window.

We will not sell, distribute, share or rent your information to any third party. The data collected on our website is for the explicit use of GLRA India and affiliated persons and organizations. In the case that administrative services such as credit card processing are required from third parties, such services are acquired under the understanding that all personal information is treated confidentially and only for the purposes of GLRA India . If compelled by law or some other regulatory authority, GLRA India may share personal information. This is also valid if we have good reason to believe that there has been an inappropriate interference with or use of our website. In such cases we maintain the right to disclose personal information as we deem appropriate, or as asked for by a legal or regulatory authority. Aggregated, statistical and other non-personal information such as the number of visitors to our website and their use of certain features or services may be shared with third parties working with us, for example for the promotion of our website.

Should you have any question or comments regarding our privacy, security or terms of use, we would be pleased to hear from you.

GLRA India

No 4, Gajapathy Street, Shenoy Nagar,

Chennai, Tamil Nadu, Pin – 600030

Email : anita@glraindia.in, Tel : 91-44-26643724 / 3184

We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the donor wants to cancel/deduct the donation, GLRA India will refund the wrongly deduced amount within 7 working days from the date of receiving the complaint from donor. We would require a proof of deduction of the donation amount and a written communication for refund from the donor.

For refund requests, please contact us at:

GLRA India

No 4, Gajapathy Street, Shenoy Nagar,

Chennai, Tamil Nadu, Pin – 600030

Email: anita@glraindia.in, Tel : 91-44-26643724 / 3184